4. Orders & Pre-Orders When you place an order, you will receive an email acknowledging that we have received your order. An order is accepted once payment has been successfully processed and we confirm the order. We may cancel or decline an order where reasonably necessary, including where an item is unavailable, there is an error in pricing or product information, payment cannot be authorised, or we reasonably suspect fraudulent or unauthorised activity. If we cancel an order after payment has been received, we will refund the amount paid using the original payment method. Pre-order items may require a deposit or full payment to secure production. Estimated delivery timeframes will be provided on the relevant product page. Pre-order delivery dates are estimates and may change due to production or circumstances outside our reasonable control. See our Pre-Order Policy for further details. 5. Shipping & Delivery We deliver within Australia and to selected international destinations. Shipping costs, available delivery methods and estimated delivery timeframes are displayed at checkout or on our Shipping Information page. Delivery timeframes are estimates only and may be affected by circumstances outside our reasonable control. Where we become aware of a significant delay affecting your order, we will take reasonable steps to notify you. Please ensure that your delivery details are accurate when placing your order. If you notice an error, contact KIMC STUDIO as soon as possible. For current shipping rates, delivery areas and further information, please refer to our Shipping Information page 7. Faulty, Damaged or Incorrect Items If you receive an item that is faulty, damaged or incorrect, please contact KIMC STUDIO as soon as reasonably possible with your order details and photographs where appropriate. Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major problem, you may be entitled to choose between a refund or replacement. If the problem is minor, we may choose to repair the item within a reasonable time. Other remedies may also apply depending on the circumstances. These rights are separate from, and are not limited by, our change-of-mind returns policy, including any time limits applying to change-of-mind returns. Where an item is confirmed to have a problem covered by the Australian Consumer Law, KIMC STUDIO will reimburse reasonable return costs where required by law. Consumer guarantees do not apply where damage has been caused by misuse, improper care or circumstances not attributable to the product itself, subject always to your rights under applicable law. 10. Liability Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. To the extent permitted by law, KIMC STUDIO will not be responsible for loss or damage that is not reasonably foreseeable or that is not caused by a breach by KIMC STUDIO of these Terms or applicable law. Where liability cannot legally be excluded or limited, these Terms will apply only to the maximum extent permitted by law.